Founded in 1994, Retail Lockbox, Inc. was established through the guidance and vision of current President, Craig Dawson, and Co-Founder & Partner, Walt Townes. Since its founding, Retail Lockbox, Inc. has transformed from a simple lockbox provider to offering a wide variety of services to fit lockbox, merchant, and document management needs. We offer high quality customizable services that allow us to serve a diverse array of industries that include both the Public and Private sectors involving Healthcare, Telecommunications, Municipalities, Utilities, Insurance, Property Management, and Non-Profit organizations.

Our Philosophy

We pride ourselves on the service we provide and believe we are the Northwest's premier lockbox, merchant services, and document management provider. Our mission is to provide the fastest, most efficient, error-free bill payment and imaging services, with the flexibility to meet the unique needs of each of our clients. We currently service the greater Northwest that extends from Washington to Oregon, Idaho, Alaska and beyond. We have a national footprint with our clients and have maintained beneficial working relationships all across the country.

Our approach is unique and unlike our competition - we utilize a consultative based technique to solve your business needs and leverage our experience with technology to offer you the best service possible. We employ a dedicated and highly experienced team that is committed to ensuring we process your payments and image your documents timely and accurately.

As we like to say, we are in the business of checking and double checking - our goal is to do things right the first time around, providing a seamlessly secure and simple process that allows you to remain confident and highly satisfied with our services.

Industry Leading Quality and Accuracy

Our impressive customer retention record directly correlates to our commitment to quality, which is second to none and found in the variety of business controls and quality reviews intertwined throughout our daily operation. One clear indicator of accuracy is the ratio of remittance encoding errors to number of payments processed; Retail Lockbox, Inc.'s encode ratio is many times higher than the industry standard.

Experience is Key

The need to work with an experienced vendor that meets high standards of quality and timeliness is an essential aspect of remittance processing in the 21st Century. Since our founding, we have grown to be the premier independent lockbox provider in the Northwest, and we continue to grow today. Even with our growth, we maintain the exceptional standards of quality which spurred our initial success. We continue to provide each of our 200+ customers and partners with a unique, fully customized and tailored lockbox solution with excellent customer service.