Retail Lockbox, Inc.'s sister company, Retail Lockbox Merchant Services (RLMS), was recently featured in a case study by ShoreTel. RLMS collaborates with ShoreTel, one of the largest providers of hybrid business telephony and unified communications solutions, to provide a highly customized and unique Interactive Voice Response (IVR) solution for merchant clients.
"Preferring to focus on core business objectives rather than build a solution on their own, RLMS called on ShoreTel’s professional services to help with the original development of their IVR voice applications. However, if merchants need changes to the IVRs, RLMS also has code-level access that allows their in-house team to easily make updates on the fly."
You can read the entire article on ShoreTel's website, just click here.