Open Positions:

Merchant Services Specialist

Status: Regular Full Time

Department: Implementation

SUMMARY: The Merchant Services Specialist is responsible for providing excellent internal and external support to both the client and our internal teams for merchant service installations and product development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Interact with clients to gather information and paperwork and submit and track merchant account application and work directly with vendors
  • Provide training to client on RLMS products as needed
  • Assist with internal set-up of new clients installation in the implementation team
  • Handle merchant equipment set-up (POS system) including ordering, installing, delivery to client, training, repair and/or replacement
  • Work directly with the customers and answering questions to provide support coverage if needed
  • Consult with prospective businesses in identifying the proper payment solution to meet the business needs
  • Cross sell merchant services to existing and new clients
  • Respond to basic compliance questions
  • Other duties as assigned

QUALIFICATIONS AND SKILLS:

  • Minimum 3 years’ merchant services support and/or analysis
  • A four-year degree in Business or equivalent experience
  • Experience in banking or high tech industries preferred
  • Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint. General knowledge of SharePoint preferred
  • Excellent communication, organization, and interpersonal skills
  • Proven leadership and problem solving skills

Software Engineer (Full Stack)

Status: Full Time-On Site Only

Days/Hours: Monday - Friday 8:30AM-5:30PM (Flexible with Schedule)

Summary: This position is responsible for researching, designing, writing, and supporting web/application projects and solutions.

Position Duties:

  • Maintain and modify web applications; make approved changes by amending application documentation, developing detailed programming logic, and coding changes
  • Create custom interfaces using best practices
  • Create class diagrams and use cases
  • Research and provide information for client requests
  • Create and perform demonstrations for clients
  • Perform peer code review
  • Perform functional and technical specification
  • Perform assignments as part of a project team or works independently on small and large projects
  • Plan, develop, implement, and maintain Microsoft SQL databases
  • Other duties as assigned

Qualifications:

  • Minimum 5 years’ experience in object oriented/web programming
  • A four-year degree in computer science, or equivalent experience
  • C# using Microsoft .Net 3.5/4.0/4.5 required
  • MVC 3.0+ required
  • Database experience in SQL Server or MYSQL required
  • Working knowledge of Entities Framework, batch scripting, and Windows PowerShell preferred
  • General knowledge and familiarity of Remittance Processing, Document Scanning & Imaging, and/or Merchant Services areas preferred
  • Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint
  • Excellent written and oral communication, organization, and interpersonal skills
  • Proven problem solving skills

Payment Processor/Operations Specialist - FT (4 shifts available)

Status: Full Time (40 hours/week)

Days/Hours:

Shift 1: Job Code FT-PP1117-01: Monday – Friday 10:00AM to 6:30PM

Shift 2: Job Code FT-PP1117-02: Monday – Friday 10:00AM to 6:30PM

Shift 3: Job Code FT-PP1117-03: Monday – Friday 8:00AM to 4:30PM

Shift 4: Job Code FT-PP1117-04: Monday – Friday 8:30AM to 5:00PM

Summary: This position will prepare, process, and analyze transactions according to client business rules.

Position Duties:

  • Open mail and extract paper invoices/payments
  • Sort and batch transactions
  • Scan, index, image capture, key and reconcile payments/invoices
  • Analyze all transactions to ensure payments are properly processed
  • Enter remittance processing data using a 10-key pad
  • Balance multiple transactions for processing
  • Follow established security procedures for the company and department
  • Perform other duties as assigned

Qualifications:

  • Minimum one year of data entry
  • Proven proficiency with 10-key
  • Proficiency in Microsoft Office: Excel and Word
  • Experience in item processing or banking preferred
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred.
  • Extremely detail-oriented and organized
  • Energetic and strong willingness to learn
  • Ability to work under pressure in a fast-paced deadline driven production environment

Payment Processor/Operations Specialist - PT (2 shifts available)

Status: Part Time (18-30 hours/week)

Days/Hours:

Shift 1: Job Code PT-PP1117-02: Monday – Friday 7:00AM to 1:30PM (Rotating Saturday 2X/month)

Shift 2: Job Code PT-PP1117-04: Monday – Friday 10:00AM to 4:30PM

Summary: This position will prepare, process, and analyze transactions according to client business rules.

Position Duties:

  • Open mail and extract paper invoices/payments
  • Sort and batch transactions
  • Scan, index, image capture, key and reconcile payments/invoices
  • Analyze all transactions to ensure payments are properly processed
  • Enter remittance processing data using a 10-key pad
  • Balance multiple transactions for processing
  • Follow established security procedures for the company and department
  • Perform other duties as assigned

Qualifications:

  • Minimum one year of data entry
  • Proven proficiency with 10-key
  • Proficiency in Microsoft Office: Excel and Word
  • Experience in item processing or banking preferred
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred.
  • Extremely detail-oriented and organized
  • Energetic and strong willingness to learn
  • Ability to work under pressure in a fast-paced deadline driven production environment