Open Positions:

Human Resources Generalist

Days/Hours: Full Time/Monday-Friday 8:00am to 5:00pm

SUMMARY: The Human Resources Generalist is responsible for administration of human resource functions and special projects.

Position Duties:

  • Conduct full cycle recruitment for all exempt and nonexempt personnel; including, write/post advertisements, schedule/conduct interviews, and conduct new-employee orientations
  • Perform benefits administration to include claims resolution, change reporting, reconciling invoices for payment, annual ACA reporting
  • Perform payroll including, entry, submission, accounting adjustments, file imports to QuickBooks
  • Develop and implement personnel policies and procedures
  • Plan company engagement events
  • Create and distribute employee communications/notices
  • Track and send communication reminders for employee performance evaluations
  • Conduct research and report findings
  • Establish and maintain department records and reports
  • Completed verification of employment
  • Maintain labor budget and hours reporting
  • Enter and maintain time off requests and timeclock adjustments.
  • Coordinate meetings as required
  • Complete audit requests as required
  • Other duties as assigned

QUALIFICATIONS AND SKILLS:

  • Minimum 3 years’ experience performing human resource responsibilities; including, recruiting and benefit administration
  • Minimum 1 year processing payroll utilizing an HRIS system (ADP, Paychex, etc.)
  • Experience with QuickBooks preferred
  • A four-year degree in Human Resources, business operations, or equivalent experience
  • Experience in banking or high tech industries preferred
  • Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint. General knowledge of SharePoint preferred.
  • Excellent communication, organization, and interpersonal skills
  • Proven leadership and problem solving skills

Customer Service Specialist

Days/Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Flexible with work schedule and hours)

Reports To: Operations Supervisor

Summary: The Customer Service Specialist ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality. This position will also research and resolve complex issues and implement process improvements.

Position Duties:

  • Reply to inquiries via telephone, e-mail and live chat
  • Use available resources efficiently to assess the customer’s issue and recommend valid solutions
  • Escalate unresolved issues to the appropriate Operations Supervisor or IT
  • Record details of each customer interaction and any actions taken
  • Follow up on any customer issues requiring additional research
  • Maintain adequate knowledge of all internal software and systems
  • Communicate with Operations Supervisor regarding status of issues
  • Generate, analyze and distribute reports daily, weekly, and monthly
  • Organize and prioritize workflow to meet daily, weekly, and monthly objectives
  • Research and implement production process improvements
  • Perform other duties as assigned

QUALIFICATIONS:

  • Minimum 2 years of customer service experience required
  • A four-year degree in Operations, business, or equivalent experience in remittance processing, document imaging or item processing or equivalent experience
  • Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint. General knowledge of SharePoint preferred
  • Knowledge and familiarity of remittance processing, document scanning & imaging, and/or merchant services areas preferred
  • Banking experience preferred
  • Energetic and strong willingness to learn
  • Strong analytical skills
  • Proven problem solving skills