Open Positions:

Human Resources Generalist

Days/Hours: Full Time/Monday-Friday 8:00am to 5:00pm

SUMMARY: The Human Resources Generalist is responsible for administration of human resource functions and special projects.

Position Duties:

  • Conduct full cycle recruitment for all exempt and nonexempt personnel; including, write/post advertisements, schedule/conduct interviews, and conduct new-employee orientations
  • Perform benefits administration to include claims resolution, change reporting, reconciling invoices for payment, annual ACA reporting
  • Perform payroll including, entry, submission, accounting adjustments, file imports to QuickBooks
  • Develop and implement personnel policies and procedures
  • Plan company engagement events
  • Create and distribute employee communications/notices
  • Track and send communication reminders for employee performance evaluations
  • Conduct research and report findings
  • Establish and maintain department records and reports
  • Completed verification of employment
  • Maintain labor budget and hours reporting
  • Enter and maintain time off requests and timeclock adjustments.
  • Coordinate meetings as required
  • Complete audit requests as required
  • Other duties as assigned

QUALIFICATIONS AND SKILLS:

  • Minimum 3 years’ experience performing human resource responsibilities; including, recruiting and benefit administration
  • Minimum 1 year processing payroll utilizing an HRIS system (ADP, Paychex, etc.)
  • Experience with QuickBooks preferred
  • A four-year degree in Human Resources, business operations, or equivalent experience
  • Experience in banking or high tech industries preferred
  • Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint. General knowledge of SharePoint preferred.
  • Excellent communication, organization, and interpersonal skills
  • Proven leadership and problem solving skills

Customer Service Specialist

Days/Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Flexible with work schedule and hours)

Reports To: Operations Supervisor

Summary: The Customer Service Specialist ensures that all customer needs are promptly addressed by responding to customers’ requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality. This position will also research and resolve complex issues and implement process improvements.

Position Duties:

  • Reply to inquiries via telephone, e-mail and live chat
  • Use available resources efficiently to assess the customer’s issue and recommend valid solutions
  • Escalate unresolved issues to the appropriate Operations Supervisor or IT
  • Record details of each customer interaction and any actions taken
  • Follow up on any customer issues requiring additional research
  • Maintain adequate knowledge of all internal software and systems
  • Communicate with Operations Supervisor regarding status of issues
  • Generate, analyze and distribute reports daily, weekly, and monthly
  • Organize and prioritize workflow to meet daily, weekly, and monthly objectives
  • Research and implement production process improvements
  • Perform other duties as assigned

QUALIFICATIONS:

  • Minimum 2 years of customer service experience required
  • A four-year degree in Operations, business, or equivalent experience in remittance processing, document imaging or item processing or equivalent experience
  • Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint. General knowledge of SharePoint preferred
  • Knowledge and familiarity of remittance processing, document scanning & imaging, and/or merchant services areas preferred
  • Banking experience preferred
  • Energetic and strong willingness to learn
  • Strong analytical skills
  • Proven problem solving skills

Tax Payment Processor - TEMP 6-8 weeks (6 positions)

Duration: March 1st to May 8th, 2019 - Contract may be extended depending on volume of work.

Shift 1: Monday – Friday 7:00am – 4:00pm

Shift 2: Monday – Friday 9:00am – 6:00pm

Shift 3: Tuesday - Saturday 7:30am-4:00pm

Summary: This position will open, sort, and enter tax payment data for processing.

Qualifications:

  • Experience in item processing or banking preferred
  • Must have good 10-key skills, ability to perform fast and accurate typing (10-key test will be provided at interview)
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred
  • Proficiency in Microsoft Office: Excel and Word
  • Energetic and strong willingness to learn
  • Extremely detail-oriented and organized
  • Ability to communicate effectively both verbally and written
  • A sense of teamwork while working independently
  • Ability to work under pressure in a fast-paced deadline driven production environment

Payment Processor/Operations Specialist - FT

Days/Hours: Monday – Friday 5:30AM to 2:00PM

Summary: This position will prepare, process, and analyze transactions according to client business rules.

Position Duties:

  • Open mail and extract paper invoices/payments
  • Sort and batch transactions
  • Scan, index, image capture, key and reconcile payments/invoices
  • Analyze all transactions to ensure payments are properly processed
  • Enter remittance processing data using a 10-key pad
  • Balance multiple transactions for processing
  • Follow established security procedures for the company and department
  • Perform other duties as assigned

Qualifications:

  • Minimum one year of data entry
  • Proven proficiency with 10-key
  • Proficiency in Microsoft Office: Excel and Word
  • Experience in item processing or banking preferred
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred.
  • Customer service experience preferred
  • Extremely detail-oriented and organized
  • Energetic and strong willingness to learn
  • Ability to communicate effectively both verbally and written
  • A sense of teamwork while working independently
  • Ability to work under pressure in a fast-paced deadline driven production environment

Payment Processor/Operations Specialist - PT (15-30 hours/week)

Days/Hours: Monday – Friday 11:00AM to 5:00PM

Summary: This position will prepare, process, and analyze transactions according to client business rules.

Position Duties:

  • Open mail and extract paper invoices/payments
  • Sort and batch transactions
  • Scan, index, image capture, key and reconcile payments/invoices
  • Analyze all transactions to ensure payments are properly processed
  • Enter remittance processing data using a 10-key pad
  • Balance multiple transactions for processing
  • Follow established security procedures for the company and department
  • Perform other duties as assigned

Qualifications:

  • Minimum one year of data entry
  • Proven proficiency with 10-key
  • Proficiency in Microsoft Office: Excel and Word
  • Experience in item processing or banking preferred
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred.
  • Customer service experience preferred
  • Extremely detail-oriented and organized
  • Energetic and strong willingness to learn
  • Ability to communicate effectively both verbally and written
  • A sense of teamwork while working independently
  • Ability to work under pressure in a fast-paced deadline driven production environment

Payment Processor/Operations Specialist - PT (100-120 hours/month)

Days/Hours: First two weeks of month = 35-40 hours: Monday – Thursday 6:30AM to 2:30PM AND Saturday 7:30AM - 4:00PM

Last two weeks of month = 16-20 hours: Monday 6:30AM to 2:30PM AND Saturday 7:30AM - 4:00PM

Summary: This position will prepare, process, and analyze transactions according to client business rules.

Position Duties:

  • Open mail and extract paper invoices/payments
  • Sort and batch transactions
  • Scan, index, image capture, key and reconcile payments/invoices
  • Analyze all transactions to ensure payments are properly processed
  • Enter remittance processing data using a 10-key pad
  • Balance multiple transactions for processing
  • Follow established security procedures for the company and department
  • Perform other duties as assigned

Qualifications:

  • Minimum one year of data entry
  • Proven proficiency with 10-key
  • Proficiency in Microsoft Office: Excel and Word
  • Experience in item processing or banking preferred
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred.
  • Customer service experience preferred
  • Extremely detail-oriented and organized
  • Energetic and strong willingness to learn
  • Ability to communicate effectively both verbally and written
  • A sense of teamwork while working independently
  • Ability to work under pressure in a fast-paced deadline driven production environment