Open Positions:

Application Support and Testing Specialist

Days/Hours: Monday – Friday 8:30 A.M. – 5:30 P.M. (AFTER HOURS WORK REQUIRED ON AS NEEDED FOR DEPLOYMENTS )

Summary: This position is responsible for managing application support issues through an internal help desk system, including basic research and escalation as necessary. Additionally, they are responsible for testing and deployment of software packages into both the staging and production environments. They are responsible for validation, integration and regression testing of websites and console applications through automated and manual methods.

Position Duties:

  • Review, respond, and research internal application support issues or information requests
  • Attempt to find replication steps for user reported issues with external websites or systems.
  • Create an execute written test cases for new software releases or updates
  • Deploy completed software packages into production environment
  • Create, maintenance, and enhance both internal and external facing documentation
  • Write and maintain customer specific scripts as needed
  • Perform assignments as part of a project team or works independently on small and large projects

QUALIFICATIONS:

  • Minimum 1 year of experience with batch scripting, and/or Windows PowerShell required
  • Excellent written and oral communication, organization, and interpersonal skills
  • Proven problem solving skills
  • Working knowledge Object Oriented Language (Java/C#) preferred
  • Experience with Selenium or other Web testing software preferred
  • Experience with MS SQL or MySQL preferred
  • Knowledge of cross browser and cross platform testing preferred
  • Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint
  • General knowledge and familiarity of Remittance Processing, Document Scanning & Imaging, and/or Merchant Services areas preferred

Shipping Specialist

Days/Hours: Monday – Friday 9:30AM to 6:30PM

This position will primarily work standing up (90% of time).

Summary: This position will review and package client work to meet daily deadlines. (Volume 50 - 80 packages a day)

Position Duties:

  • Coordinate and organize multiple pickups and deliveries with multiple couriers
  • Maintain and update all logs of each transaction and deliver
  • Manage building access for couriers and sign-in all visitors accordingly
  • Order all supplies for the shipping department
  • Assist team with processing transactions, as time allows
  • Enter remittance processing data using a 10-key pad
  • Follow established security procedures for the company and department
  • Perform other duties as assigned

Qualifications:

  • Minimum one year shipping experience; including, coordinately multiple deliveries/pickups
  • Ability to lift 30 lbs.
  • Attention to detail and ability to efficiently multi-task
  • Proficiency in Microsoft Office: Excel and Word
  • Ability to work under pressure in a fast-paced deadline driven production environment
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred.
  • Extremely detail-oriented and organized
  • Energetic and strong willingness to learn
  • Ability to communicate effectively both verbally and written
  • A sense of teamwork while working independently

Payment Processor – Mail Extraction

Days/Hours: Monday – Friday 5:00AM to 1:30PM

Summary: This position will sort, open, extract, and prepare transactions according to client business rules.

Position Duties:

  • Open mail and extract paper invoices/payments
  • Sort and batch transactions
  • Scan, index, image capture, key and reconcile payments/invoices
  • Analyze all transactions to ensure payments are properly processed
  • Enter remittance processing data using a 10-key pad
  • Balance multiple transactions for processing
  • Follow established security procedures for the company and department
  • Perform other duties as assigned

Qualifications:

  • Minimum one year of data entry, proven proficiency with 10-key
  • Familiarity with Opex equipment preferred (Opener 51, Opener 72 + FalconRed, 150 + IEM)
  • Proficiency in Microsoft Office: Excel and Word
  • Experience in item processing or banking preferred
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred.
  • Ability to work under pressure in a fast-paced deadline driven production environment
  • Extremely detail-oriented and organized
  • Energetic and strong willingness to learn
  • Ability to communicate effectively both verbally and written
  • A sense of teamwork while working independently