RetailWEB is a web-based document imaging and retrieval system designed to simplify lockbox payment workflows and enhance operational efficiency.

What is RetailWEB?

By capturing images of all incoming payments and remittance documents, RetailWEB gives your team secure, real-time access to critical data—anytime, anywhere. With RetailWEB, organizations can eliminate paper-based bottlenecks, streamline customer service, billing, and collections, and improve data accuracy with electronic remittance processing. Whether you need to review payment history, manage exceptions, or retrieve archived documents, RetailWEB delivers a complete document management solution tailored to your lockbox processing needs.

 

Key Benefits: 

  • Faster Response Times: Quickly access payment details to resolve customer inquiries without delay.

  • Streamlined Team Collaboration: Multiple departments can view and act on documents simultaneously, no matter where they are.

  • Reduced Administrative Costs: Cut down on paper storage, mailing, and manual document handling.

  • Improved Compliance & Transparency: Detailed audit trails and secure data access help meet industry regulations.

  • Business Continuity: Protect critical payment data from loss due to physical damage or disasters.

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Advanced Features

  • Web-Based Document Imaging: Digitally capture and archive all lockbox payment items for easy online access.

  • Multi-Field Search Functionality: Locate specific documents by check number, date, payer, amount, and more.

  • Real-Time Workflow Tools: Annotate, email, fax, print, and save documents directly from the platform.

  • RetailWEB Suspense Processing: Isolate exception items needing additional information and resolve them before posting.

  • Delayed Deposit Capability: Hold deposits temporarily until all required remittance data is validated.

  • Full Audit Trail Logging: Track every action taken on each document for full visibility and accountability.

 

How RetailWEB works: 

  1. All processed lockbox payments are scanned and converted into secure digital files.

  2. Documents are stored in a centralized portal, accessible via any web browser by authorized users.

  3. Teams can manage, annotate, and route documents efficiently with built-in tools.

  4. Find what you need fast and generate detailed reports to support your accounting and compliance efforts.

Why Work With Retail Lockbox

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