News:
The latest happenings at Retail Lockbox
Retail Lockbox, Inc. President, Craig Dawson Honored as "Director of the Year"
Seattle, WA – September 11, 2025 – Retail Lockbox, Inc. is thrilled to announce that President, Craig Dawson, has been named "Director of the Year" by Puget Sound Business Journal.
This prestigious award celebrates leaders who have demonstrated exceptional vision, strategic guidance, and a deep commitment to their company and industry. The "Director of the Year" award is presented annually to an influential leader who has made a significant impact on their company and the broader industry. The selection criteria include financial performance, corporate governance, innovation, and community involvement.
Craig Dawson – the visionary behind Retail Lockbox, Inc. since its inception, has been instrumental in shaping our journey from a small office in Seattle.
Under Craig’s guidance and leadership, the company has achieved significant growth and has made ground-breaking innovations.
Craig's leadership, wisdom and relentless dedication are the very foundation of this company. This award is a powerful testament to his exemplary leadership and the lasting impact he has had on our team and our community. We are incredibly proud to celebrate this well-deserved recognition. In addition to his role at Retail Lockbox, Inc. Craig is an executive on several professional boards, including Washington Trust Bank, Washington Round Table, McKinstry, Broadmoor Golf Club and Boise Cascade.
About Retail Lockbox, Inc.
Founded in 1994 by Craig Dawson and Walt Townes, Retail Lockbox, Inc. began in a small Seattle office with six employees. The company's mission was to become the premier lockbox, merchant services, and document management provider in the West, focusing on fast, efficient, and error-free bill payment and imaging services tailored to each client's needs. Since then, the company has expanded into a 43,000-square-foot facility specifically designed for its operations, and in 2006, it launched its sister company, Retail Lockbox Merchant Services, LLC to address the growing electronic payments industry with its Paystation® tools. In 2023, Retail Lockbox, Inc. acquired Houston-based eRemitt, LLC. Today, the company is still growing and now services clients across the nation with the help of a dedicated team.
For more information Contact:
Simone Frederick
Executive Assistant to the President
Simone.Frederick@retaillockbox.com
(206)673-2873
https://www.retaillockbox.com/
The Seattle Weekly Podcast - Craig Dawson
Retail Lockbox President, Craig Dawson, was featured on "The Seattle Weekly" podcast, hosted by Rachel Horgan.
In yesterday's episode, Craig discusses:
His professional journey and partnership with co-founder, Walt Townes.
His extensive experience in the payment processing industry.
The founding story of Retail Lockbox, Inc.
His valuable contributions to various boards.
Tune in and learn more about Craig's background and the history of Retail Lockbox.
Week of March 23: Craig Dawson - the weekly seattle - Apple Podcasts
Retail Lockbox, Inc. Makes Endowment to University of Washington Foster School of Business to Support Black Students
On July 8th, 2024, Frank Hodge, Dean of University of Washington’s Foster School of Business, along with other representatives from UW paid a visit to Retail Lockbox, Inc.’s headquarters in Seattle, WA for a momentous occasion.
Retail Lockbox, Inc. Celebrates a Landmark 30 Years in the Payment Processing Industry
On March 16th, 2024, Retail Lockbox, Inc. employees and their families gathered in the historic Pioneer Square neighborhood of Seattle, WA to celebrate its 30th anniversary in business as one of the premier payment processing and document management companies in the country. The evening of festivities, food, and rewards was focused on acknowledging and thanking the dedicated and hard-working employees who have consistently contributed to the company’s success since it was founded 30 years ago.
Anything But Small | Retail Lockbox, Inc. in MetLife Commercial
Retail Lockbox, Inc. was featured in MetLife's nationally televised "Anything But Small" advertising series. Watch the video below!
Retail Lockbox, Inc. Announces Strategic Acquisition of eRemitt, LLC
SEATTLE, WASHINGTON, USA, January 25, 2024. Retail Lockbox, Inc. an industry leader in remittance processing, credit card payments, and document management services announces its acquisition of eRemitt LLC, a Houston based specialized lockbox company providing solutions for remittance and document processing for financial institutions.
Puget Sound Power 100 - 2021
Congratulations to our own Craig Dawson. He is on the list of the first 25 of the Puget Sound Power 100!
The first Washington Employers for Racial Equity (WERE) CEO Conversation
During this one-hour virtual event, “Building, Growing, and Strengthening Black Businesses and Black Talent in Washington State,” a panel of Black business leaders share their experiences in our state and highlight strategies that companies can pursue to develop and advance Black talent and support Black businesses. Our panel includes Craig Dawson, president and CEO of Retail Lockbox; Mary Pugh, CEO and Chief Investment Officer of Pugh Capital Management; and Mack Hogans, CEO of Mack Hogans Consulting and former Weyerhaeuser senior executive.