Lean Manufacturing, Pull Production Payment Processing Techniques

At Retail Lockbox, Inc. we understand the importance and value of utilizing lean manufacturing, pull production techniques within our workflow, management and leadership style, and service offerings. As a leader in the payment processing world, we strive to offer the highest quality services at the most competitive prices. Every day we work hard to employ the basic techniques that a successful lean manufacturing facility such as Toyota utilizes to efficiently and effectively process the work that is required by our clients. Regardless of the volumes we process and the customization of the work that we do, our production process is designed to deliver our clients improved efficiency, lower costs, increased productivity, and continuous value.

An inside look at our production workflow shows that a custom designed process combined with lean manufacturing, pull production techniques creates a successful business model. Our pursuit of utilizing the most advanced, state-of-the-art technology and employing a team of experienced professionals from the industry works to create an environment that is based on lean thinking and manufacturing. An overview of our lean manufacturing techniques involves the following:

“You will see the work moves from beginning to end of the process in a constant flow – avoiding the creation of backlog or “inventory” at any one functional area. This provides a smooth delivery of services even when volumes are highly varied. Visual queuing is utilized throughout the facility allowing for quick assessment of work status for all accounts. These visual queues are also used to effectively move resources to any area where a “bottleneck” may begin to form. Pulling the work through the various functional areas in a smooth flow is essential to ensure work is processed on time for all clients each day.

This constant monitoring and tracking of work throughout the facility provides insights for process improvements and elimination of unnecessary work steps that do not directly contribute to the value and quality of the service being delivered.”

As we move forward and adapt to changes in the payment processing industry and technology, we understand the importance of maintaining our use of the tools and principles involved with lean manufacturing. Our mission is to provide the fastest, most efficient, error-free bill payment and imaging services, with the flexibility to meet the unique needs of each of our clients, and our use of lean manufacturing, pull production techniques helps us to accomplish our goal. We realize that our success is their success, and our common goal lies in that of providing superior customer service each and every day.