At Retail Lockbox Inc. (“RLI”) we recognize that privacy is important. This Privacy Policy does not apply to those services Retail Lockbox, Inc. provides which are governed by the specific terms and conditions of the applicable service.

Information we collect and how we use it

General access to our website does not require you to register.  

We offer a number of services, including lockbox, document processing and payment processing, that are available only to our customers.  This privacy policy does not apply to those services which are governed by the specific terms and conditions of the applicable service.

When you request information about our services through our website, we may collect the following types of information:

  • Information you provide – When you request information that requires registration, we ask you for personal information (such as your name, email address and an account password). We use this information solely for communicating with you, including through our third party service providers such as our ISP.  We do not sell this information to third parties.
  • Cookies – When you visit our site, we may send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our service, including for storing user preferences.
  • Log information – When you access our site, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Information sharing

RLI only shares personal information with other companies or individuals outside of RLI in the following circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable terms of service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of RLI, its users or the public as required or permitted by law.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who accessed the RLI site. Such information does not identify you individually.

Please contact us at the address below for any additional questions about the management or use of personal data.

Data integrity

RLI processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Privacy Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. 

How you can control and update data about you

We want to be sure that we keep only the most accurate and up-to-date information about you in our records. Therefore, whenever you believe that your contact information needs to be updated, you can email us at to correct or update your contact information.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date. 

Contact for Questions

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:

PO Box 84901
Seattle, WA 98124

T (206) 624 2871
(206) 624 2872