Open Positions:

Full Time Payment/Lockbox Processor

Status: Full Time (40 hours/week)

Days/Hours: Monday/Wednesday/Thursday/Friday/Saturday 7:00AM to 4:30PM

Summary: This position will prepare, process, and analyze transactions according to client business rules.

Position Duties:

  • Open mail and extract paper invoices/payments
  • Sort and batch transactions
  • Scan, index, image capture, key and reconcile payments/invoices
  • Analyze all transactions to ensure payments are properly processed
  • Enter remittance processing data using a 10-key pad
  • Balance multiple transactions for processing
  • Follow established security procedures for the company and department
  • Perform other duties as assigned

Qualifications:

  • Minimum one year of data entry
  • Proven proficiency with 10-key
  • Proficiency in Microsoft Office: Excel and Word
  • Experience in item processing or banking preferred
  • General knowledge and familiarity of Remittance Processing and Document Scanning & Imaging preferred.
  • Extremely detail-oriented and organized
  • Energetic and strong willingness to learn
  • Ability to work under pressure in a fast-paced deadline driven production environment

Electronic Payments Project Coordinator

Status: Regular Full Time

Department: Implementation

SUMMARY: The Electronic Payments Project Coordinator is responsible for providing excellent internal and external support to both the client and our internal teams for merchant service and electronic payment installations and product development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Interact with clients to gather information and paperwork and submit and track merchant account application and work directly with vendors
  • Evaluate and implement clients on payment Gateways
  • Adhere to PCI, HITTECH, ACH, and other compliance regulations; provide assistance as needed
  • Research and provide recommendations on merchant account structures including merchant, convenience, and service fees
  • Provide training to clients on electronic payment products as needed
  • Assist with internal set-up of new client installations
  • Handle a small number of merchant equipment set-up (POS system) including ordering, installing, delivery to client, training, repair and/or replacement
  • Provide customer support to existing clients
  • Consult with prospective businesses to identify the proper payment solution to meet the business needs
  • Cross sell merchant services to existing and new clients
  • Respond to basic compliance questions
  • Other duties as assigned

QUALIFICATIONS AND SKILLS:

  • A four-year degree or equivalent experience
  • Experience with projects that required strong attention to detail
  • Prior customer support experience
  • Experience in banking or high tech industries preferred
  • Techincal proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint. General knowledge of SharePoint preferred
  • Excellent communication, organization, and interpersonal skills
  • Proven leadership and problem solving skills

Client Implementation Project Coordinator - Technical

Status: Full Time

Days/Hours: Monday - Friday 9:00AM-6:00PM (Flexible with hours)

Summary: The Client Implementation project Coordinator is responsible for providing support to the implementation team for client installations and investigating /resolving escalated payment processing issues.

Position Duties:

  • Perform implementation and change requests tasks as directed by Implementation Manager; including, initiating help desk tickets, following up on status, and testing results.
  • Complete implementation setup tasks
  • Complete implementation setup testing and end-to-end test with clients
  • Work with Operations team members in troubleshooting and performing root-cause analysis for resolving problems and process improvements
  • Create and maintain payment operations documentation
  • Create and implement on-line payment sites
  • Assist with PCI/HIPPA compliance audits
  • Other duties as assigned

Qualifications:

  • Minimum 2 years of lockbox production processing, banking operations, or data entry experience
  • General knowledge and familiarity of Remittance Processing, Document Scanning & Imaging, and/or Merchant Services preferred
  • Intermediate proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint.
  • Four year college degree preferred
  • Experience with projects that required strong attention to detail
  • Experience with PCI/HIPPA compliance audits requirements preferred
  • Excellent verbal and written communications skills, ability to listen and interpret effectively
  • Strong analytical and creative thinking skills
  • Effective organization skills and ability to meet deadlines
  • Ability to work in a team environment; across departments
  • Personable, energetic, initiative, and strong willingness to learn

Software Testing and Release Specialist

Status: REGULAR FULL TIME – ON SITE ONLY

Days/Hours: MONDAY – FRIDAY 8:30 A.M. – 5:30 P.M. (FLEXIBLE WITH SCHEDULE) *AFTER HOURS WORK REQUIRED ON AS NEEDED FOR DEPLOYMENTS

Summary: This position is responsible for testing and deploying of software packages into both the staging and production environments. They are responsible for validation, integration and regression testing of websites, web services and console applications through automated and manual methods.

Position Duties:

  • Create an execute written test cases for web and console based software updates
  • Maintain manual and automated test procedures
  • Deploy completed software packages into production environment
  • Create and perform automated tests on completed software packages
  • Create and maintain documentation and follow existing documentation procedures
  • Research support tickets from end users and internal users and communicate issues found
  • Perform assignments as part of a project team or works independently on small and large projects
  • Other duties as assigned

Qualifications:

  • Computer Science Degree/Certificate or 2 years of experience with software testing required
  • Working knowledge Object Oriented Language (Java/C#) required
  • Experience with Selenium or other Web testing software preferred
  • Experience with MS SQL or MySQL preferred
  • Knowledge of cross browser and cross platform testing preferred
  • Working knowledge of batch scripting, and Windows PowerShell preferred
  • Proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint
  • General knowledge and familiarity of Remittance Processing, Document Scanning & Imaging, and/or Merchant Services areas preferred
  • Excellent written and oral communication, organization, and interpersonal skills
  • Proven problem solving skills